Privacy Policy
Your trust matters to us
Hey there. We know nobody really loves reading privacy policies, but we're gonna keep this as straight-up as possible. At Zephyr on Ascendant, we've been handling guest information since we opened our doors, and we take it seriously. This isn't just legal stuff – it's about respecting you and your stay with us.
We're a Canadian resort following all the privacy laws that apply here in BC and across the country. If you've got questions after reading this, just give us a call at (604) 555-2847 – we're happy to chat about it.
We follow Canada's Personal Information Protection and Electronic Documents Act
All data transmitted through our systems uses industry-standard encryption
We respect data rights for our international guests from the EU and beyond
Look, we only collect what we actually need to make your stay happen and make it great. Here's the breakdown:
We don't sell your info. Period. That's not our business model and never will be.
We're pretty straightforward with what we do with your data. Everything we collect serves a real purpose:
Confirming bookings, processing payments, sending you confirmation emails, that sort of thing.
Remember your preferences for next time, suggest experiences you might dig.
Sending pre-arrival info, updates about your booking, or special offers if you've opted in.
Analyzing trends to make our resort better – like which activities are most popular.
Meeting tax requirements, responding to legal requests when required.
Protecting against fraud, keeping our systems secure, ensuring guest safety.
If we ever want to use your info for something new, we'll ask first. No surprises.
We're not in the business of passing your info around, but there are some legit partners we work with to keep things running:
Think payment processors, booking systems, email platforms. These folks are contractually bound to protect your data and can only use it for the specific services they provide us.
If you book a guided hike or helicopter tour through us, we'll share necessary details with those operators. They need to know who's showing up, after all.
If the law requires it (court orders, tax authorities, that kind of thing), we'll comply. But we'll only share what's legally necessary.
If Zephyr on Ascendant ever merged with another company or got acquired, your data would transfer as part of that. But you'd be notified, and the same protections would apply.
Yeah, we use cookies. Not the chocolate chip kind (though we serve those at breakfast). Here's the deal:
These keep the site working – maintaining your session, remembering what's in your booking cart. Can't really turn these off if you wanna use the website.
Help us understand how people use our site. We use this to figure out what's working and what's not. All anonymized data.
These track your visits across websites to show you relevant ads. You can opt out of these through your browser settings or our cookie banner.
Most browsers let you control cookies through their settings. Just know that blocking certain cookies might make parts of our site not work as smoothly.
Security's a big deal for us. We've invested in proper systems to keep your information safe:
That said, no system's 100% bulletproof. We do our absolute best, but we can't guarantee perfect security (nobody honestly can). What we can promise is we'll always be transparent if something goes wrong.
You've got rights when it comes to your personal data. Here's what you can do:
Request a copy of what personal information we've got on file for you.
If something's wrong or outdated, let us know and we'll fix it.
Ask us to delete your info (with some legal exceptions like tax records).
Unsubscribe from promotional emails anytime – there's a link in every message.
Get your data in a format you can take elsewhere if you want.
Change your mind about how we use your data (where consent was the basis).
To exercise any of these rights, just shoot us an email at reservations@zephyronascendant.info or call (604) 555-2847. We'll respond within 30 days (usually way faster).
We don't keep your info forever. Here's our approach:
After these periods, we either delete your data or anonymize it so it can't be traced back to you. If there's a legal reason we need to keep something longer, we will – but only that specific data.
Our services are designed for adults. We don't knowingly collect personal information from kids under 13 without parental consent.
If you're booking a family stay and need to provide info about your children for the reservation (like ages for activity planning), that's fine – you're providing it as the parent or guardian.
If we discover we've accidentally collected data from a child without proper consent, we'll delete it promptly. If you think this has happened, please contact us right away.
Things change – laws evolve, our services expand, technology improves. When we update this privacy policy, we'll:
We recommend checking this page occasionally